Expert advice when an Australian online casino does not payout

Online Casino does Not Payout: What to Do?

Throughout the years, players have encountered various obstacles in online casinos.

You had a great time playing at the casino and managed to win a nice amount of money. You’re trying to transfer your winnings to your bank account, and you’ve got all the necessary items to verify yourself.

When you think you’re getting your money transferred, you get a message that you can’t access your account anymore.

What to do?

We’ll help you out on this page with what to do if a similar situation arises and the online casino refuses to pay you out.

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Why an Online Casino Won’t Payout

With the considerable growth of the online casino world, players have to be wary. With this growth comes many unreliable gambling sites, many of which will not pay you out if you win a lot of money.

The reason behind this is quite simple: casinos do not want to lose money. Instead, they delay the payout process.

This is hoping that you will bet the money you won and then lose it or leave it in the online casino.

While this is threatening behavior, it is not entirely inconsistent with the terms and conditions you have accepted. So make sure you read them carefully.

We have reviewed the terms and conditions of all the casinos listed on our website. This way, we can assure our visitors that they don’t have any lurid terms and conditions regarding payouts.

Reasons Not to Payout

There are many reasons why online casinos don’t pay out right away. We have gathered some of these reasons.

These may help you understand why this may happen in certain situations. If online casinos, without a legitimate reason, decide not to pay out, we recommend you contact us.

Overpayment or Underpayment of Winnings

Every online casino uses different payout limits. If you have been declined, it is a good idea to check if you are within these limits.

You can find the payout limit in the casino’s terms and conditions, which can vary per payment method.

The limits can be either minimum or maximum limits. It is often not possible to withdraw amounts lower than $10.

The Playthrough Requirement has Not been Met

If you are trying to withdraw money obtained with a casino bonus, you need to make sure you meet the wagering requirement. The wagering requirement is the amount of money you need to wager before you can make a withdrawal.

This varies per online casino. You can find more information about this in the online casino reviews, where we have described each casino bonus’s most important bonus conditions.

Your Account has Not been Verified Yet

One of the most common problems with cashouts is that the player has not verified his identification.

Online casinos have to verify who you are to comply with specific rules, and they use verification processes to do so. This prevents money laundering and other illegal activities and is a mandatory process.

Therefore before requesting a payout, you will often need to send the casino one or more of the following documents.

Firstly, some form of identification such as a driving license, passport, or other proof of identity. Secondly, verification of your address, maybe in the form of a utility or telephone bill, for example.

And finally, a picture of the bank card you used to transfer the money or a screenshot of your e-wallet account. The last verification method is only used for e-wallet accounts such as Skrill or Neteller.

Possibilities to Claim Your Payout

If you are sure that your withdrawal has not been blocked for any of the above reasons, there are further steps you can take against the casino.

It is essential to gather all the information and keep it in a separate file.

Be sure to accumulate at least the following data:

To begin with, it is essential to take screenshots of your casino activities. Make sure the screenshots show your casino account balance, transactions, and gaming history.

In addition, it is also essential to save your proof of contact with the casino, such as exchange emails or chat conversations. Again, it is a good idea to take a screenshot of these.

These are all essential things to have if things get serious and legal action is needed.

Contact Customer Support

All online casinos have a customer support team that you can contact. Be sure to take advantage of this opportunity.

While customer service reps may not be able to provide you with an immediate solution, they can usually tell you why your payout is blocked and what documents you may not have provided.

That should give you enough information to figure out what to do next. Make sure you save all communication with staff.

And don’t forget to be polite.

Set a Deadline

If customer service does not come up with the desired solution, it is good to give the online casino a deadline to come up with a solution.

If the outstanding amount is not transferred by then, you have the opportunity to take further steps.

If the outstanding amount is very high, this is also the time to ask yourself if it’s worth it. Is the amount substantial? Then we agree that you are ready to continue the proceedings.

Get a Specialized Lawyer

If the authority also fails to develop the desired solution, it’s time to hire a specialist lawyer. It is helpful to hire a lawyer who has experience with similar online casino issues.

Of course, good lawyers will not do this for free and are often very expensive. In most cases, it is only worthwhile to go down this path if you have a few thousand Dollars.

After an initial consultation, you and your lawyer can determine whether there is a chance of success.

Share your Experiences on the Internet

Online casinos depend on their online reputation. Therefore, it may help put pressure on the online casino by sharing that the payouts are not quite right on the Internet.

Social media such as Twitter, Instagram, or Facebook are all excellent options you can use.

Finally, you can also contact the software developers.

Online casinos often do not develop the games themselves and are dependent on these developers. These companies usually do not appreciate it when customers feel cheated.


Before you decide to take any steps if an online casino refuses to payout, you must ensure that you have complied with all verification processes.

If you feel you meet all the requirements, contact customer support and explain your situation.

Remember to save these conversations; you may need them later. If this doesn’t result in the desired solution, it is possible to take legal action, but remember that this can take a lot of money and time.

To avoid all this, it’s important to only play at online casinos that are safe and reliable.

Our site is the perfect place to try out new casinos.

All casinos on the site have been tested by experts with real money and are 100% safe. Look on our homepage for the best casinos of the moment!